Some notes on people skills and emotional intelligence – 1

Calendar 7 December 2014
Management
Assertiveness, Building, Emotional Intelligence, Intel, IOS, People Skills
  • Five essential people skills:
    • rapport building
    • curiosity
    • communication
    • ambition
    • and conflict resolution
  • Assertiveness: the ability to speak and act in ways that naturally cause people to respond attentively and positively.
  • Use phrases like “You could be right about that. . . .” or “I understand how you feel. . . .”
  • Keep a diary of aggressive and passive behaviour on your part.
  • …

The "Yes, But" Syndrome

Calendar 14 July 2010
Management
Implementation, Intangible Intellectual Process, Intel, Management Skills, Development Process, The "Yes But" Syndrome, Yes but Syndrome

One of the most frustrating, pervasive, and seemingly downright sinister problems in all of application development is the “Yes, But” syndrome, being the observation of the users’ reaction to every piece of software I have ever developed.

For whatever reason, I always observe two immediate, distinct, and separate reactions when the users see the system implementation for the first time:

• “Wow, this is so cool; we can really use this, what a neat job, atta boy,” and so on. • “Yes, but, hmmmmm, now that I see it, what about this … ? Wouldn’t it be nice if … ? Whatever happened to … ?”