Some notes on people skills and emotional intelligence – 1

December 7, 2014

Five essential people skills: rapport building curiosity communication ambition and conflict resolution Assertiveness: the ability to speak and act in ways that naturally cause people to respond attentively and positively. Use phrases like “You could be right about that. . . .” or “I understand how you feel. . . .” Keep a diary of aggressive and passive behaviour on your part. …