Some notes on people skills and emotional intelligence – 1

Five essential people skills:
- rapport building
- curiosity
- communication
- ambition
- and conflict resolution
Assertiveness: the ability to speak and act in ways that naturally cause people to respond attentively and positively.
Use phrases like “You could be right about that. . . .” or “I understand how you feel. . . .”
Keep a diary of aggressive and passive behaviour on your part.
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