A few months back I picked up a Prestige portable hard drive from IT dot COM, a shop in Margao, Goa. It worked fine for a while, then one day the indicator light started blinking and wouldn’t stop. The drive wouldn’t show up on any of the computers I plugged it into.
I was in Hyderabad at the time. I looked up authorised Iomega service centres nearby and found none. None in Hyderabad, none in Secunderabad. So I waited till I was back in Goa and took the drive to the store.
Two weeks passed with no word from them. I called to check on it and got a reply that took a moment to process: they said the drive had “physical damage.” They mentioned Feviquick – the kind of adhesive you’d find in any hardware store – and implied I’d opened the drive up and glued it back together. The warranty was void.
I have never opened a portable hard drive. I don’t know how you’d open one, glue the insides, and close it back up in a way that would fool anyone. But that’s the story I was given.
Getting hold of Iomega’s customer service was its own exercise in futility. The number the store gave me didn’t work. A bit of searching turned up nothing useful for India – no phone number, no email, nothing. Their US site has a live chat option. I couldn’t find an equivalent for Indian customers at all.
Product Number: KCAA130310
It’s one thing to deal with a faulty product. It’s another to be told you broke it when you didn’t, then have no way to appeal the decision. I’m done with Iomega.