Some notes on people skills and emotional intelligence - 1

  • Five essential people skills:
    • rapport building
    • curiosity
    • communication
    • ambition
    • and conflict resolution
  • Assertiveness: the ability to speak and act in ways that naturally cause people to respond attentively and positively.
  • Use phrases like “You could be right about that. . . .” or “I understand how you feel. . . .”
  • Keep a diary of aggressive and passive behaviour on your part.
  • ...